Contact Us

How can we help?

Last Updated: Sep 13, 2026

Order tracking: check your parcel on our order tracking page.
Returns and exchanges: email us for the correct return address and instructions. See our returns and refunds policy for the deadlines, conditions and fees.
Delivery times and charges: see our shipping policy for delivery details.
Product inquiries: contact us for help before ordering.

Contact our team

Customer service email: service@crostick.store
Support days: Monday to Friday
Usual response time: within 1–2 working days

For order enquiries, complaints or return requests, please include your order number if you have one. Do not send payment-card details.

Return address

Email us before posting your return so we can provide the correct warehouse address and instructions. Return addresses are supplied individually by our support team.

To use your legal right to cancel, tell us before the deadline; you do not need to wait for approval. Our returns and refunds policy explains when to contact us and send the items back.